{{COMPANY_NAME}} — Refund Policy

Summary

We strive to ensure customer satisfaction. This Refund Policy explains when refunds are available, how to request them, and how refunds are processed. Replace the placeholders (e.g., {{REFUND_WINDOW_DAYS}}) with your company's specific values.

1. Eligibility for Refunds

Refund eligibility depends on the product or service purchased. General rules:

• Physical goods: Eligible for return and refund within {{REFUND_WINDOW_DAYS}} days from delivery if unused, in original condition and packaging, and accompanied by proof of purchase.
• Digital goods (downloads, software, licenses): Non-refundable once downloaded, activated, or delivered, except where required by law or where the product is defective and cannot be remedied.
• Subscription services: Refunds for recurring subscriptions are handled per the subscription terms. Cancellations stop future billing; prorated refunds may apply depending on plan and terms.
• Services & custom work: Typically non-refundable once work has been started or delivered. Partial refunds may be considered on a case-by-case basis.

2. Non-Refundable Items

The following items are generally non-refundable unless otherwise required by applicable law:

• Opened or used physical goods (unless defective)
• Gift cards
• Digital content once accessed or downloaded
• Custom-made or personalized goods
• Fees associated with fraud, chargebacks, or third-party processing fees

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at {{SUPPORT_EMAIL}} with your order number, date of purchase, and reason for request.
2. Include photos or other evidence if the item is damaged or defective.
3. Ship returns (if applicable) to: {{COMPANY_RETURN_ADDRESS}} — we recommend using a trackable shipping method.

4. Refund Processing & Timeframes

Once we receive your returned item or refund request, we will inspect it and notify you of the approval or rejection of your refund within {{INSPECTION_DAYS}} business days.

Approved refunds will be processed within {{REFUND_PROCESSING_DAYS}} business days. The refund will be returned using the original payment method. Depending on your bank or payment provider, it may take additional time to reflect in your account.

• Payment processor: {{PAYMENT_PROCESSOR_NAME}}
• Typical timeline for bank/credit card refunds: 5–10 business days (may vary).

5. Chargebacks & Disputes

If you initiate a chargeback with your payment provider without contacting us first, we may not be able to re-credit or resolve the issue faster. We reserve the right to contest chargebacks and provide evidence to the payment provider.

6. Exceptions & Special Cases

Depending on the product or service, exceptions may apply (for example, warranty-covered defects or consumer protection laws in your jurisdiction). For subscription cancellations, see your plan terms for prorating and refund rules.

7. Personal Data & Privacy

We will process personal data submitted during refund requests in accordance with our Privacy Policy. We only use this information to verify purchases and process refunds.

8. Contact Us

If you have questions, contact our support team:

• Company: {{COMPANY_NAME}}
• Support email: {{SUPPORT_EMAIL}}
• Support phone: {{SUPPORT_PHONE}}
• Address: {{COMPANY_ADDRESS}}